1. About these terms
These General Terms and Conditions of Sale govern the relationship between The Lunéa Ritual SL, with registered office at Carrer de Mallorca 234, 08008 Barcelona, España, holder of Spanish tax ID B-00000000, registered with the Registro Mercantil de Barcelona (hereinafter "The Lunéa Ritual"), and any user or customer of the website lunea.com.
By placing an order, you confirm that you are at least 18 years old and have legal capacity to enter into a binding contract under Spanish and European Union law.
2. Products and prices
Product descriptions, photographs and prices are provided in good faith. Minor variations in colour, texture or finish may exist as our products are crafted in small batches.
Prices are displayed in euros and include Spanish VAT (IVA) where applicable. Shipping costs are calculated at checkout and clearly displayed before payment.
The Lunéa Ritual reserves the right to modify prices at any time; the price applied is the one in effect at the moment the order is placed.
3. Orders and payment
Orders are processed through our Shopify-powered checkout. Accepted payment methods include credit and debit cards, Apple Pay, Google Pay and other methods displayed at checkout.
An order is considered confirmed once payment has been authorised and you have received an order confirmation by email.
The Lunéa Ritual reserves the right to refuse or cancel any order in case of suspected fraud, payment incident or stock unavailability.
4. Right of withdrawal
In accordance with Royal Legislative Decree 1/2007 (Spanish Consumer Protection Act) and EU Directive 2011/83/EU, you have a period of 14 calendar days from receipt of your order to withdraw without giving any reason.
Please refer to our Refund Policy for the exact procedure.
5. Liability
The Lunéa Ritual products are wellness accessories and are not medical devices. They do not replace any medical treatment or professional advice.
The Lunéa Ritual cannot be held liable for misuse of its products or for indirect damages arising from their use.
6. Intellectual property
All content published on lunea.com (texts, images, logos, graphic identity) is the exclusive property of The Lunéa Ritual and protected by intellectual property laws. Any reproduction without prior written consent is prohibited.
7. Applicable law and jurisdiction
These terms are governed by Spanish law. Any dispute will be submitted to the competent courts of Barcelona, without prejudice to the consumer's right to bring proceedings before the courts of their place of residence.
EU consumers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr